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Smart is excited to introduce eSIM technology offering convenience, flexibility, and enhanced security without the need for a physical SIM card. Get your Smart eSIM today at any Smart showroom or Smart LinkUP agent nationwide!

What is eSIM?

An eSIM (embedded SIM) is a digitally embedded SIM card that offers all the functionality of a traditional physical SIM. Embracing this cutting-edge technology is a smart move for the future, providing our customers with numerous benefits:

Multiple numbers on one device.

Enjoy the convenience of managing both personal & work numbers, all from a single device.

Quick & Secure Activation

Experience fast, easy activation with enhanced security features.

No more Hassle with Sim tray

Say goodbye to the inconvenience of inserting or swapping physical sim cards.

Embrace eSIM today for a Smarter, more efficient mobile experience!

ESIM

NEW & EXISTING

PREPAID & POSTPAID

Seamlessly switch from prepaid to a postpaid plan and keep your same number!

Compatibility Checker

Are you an
existing
customer?

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Activation Tips

A stable Wi-Fi Internet connection is required to enable eSIM.

Have your QR Code available to be scanned. Ensure to keep your QR Code in a safe and easily accessible place for future use.

Check your settings to ensure eSIM compatibility.

ESIM
FAQs

Q: How long is the eSIM active for?

The eSIM does not have a definitive active duration; this is dependent on the type of service the user is utilizing and their activity patterns. Our system will automatically deactivate your eSIM phone number after 60 days of inactivity. If you are using a temporary service like the Tourist SIM, it will deactivate in the allotted time.

Q: IS IT POSSIBLE TO USE ESIM ON VARIOUS DEVICES?

No, if you have already installed your eSim on one device, you cannot install the same eSim (use the same QR Code) on another device. You will need to visit the nearest Smart showroom to purchase a new eSim.

Q: DO I NEED TO VISIT A SMART SHOWROOM TO ACTIVATE MY ESIM COMPATIBLE DEVICE?

Yes. Please visit your nearest Smart showroom to request and activate eSIM.

Q: wILL I STILL BE ABLE TO ROAM IN DIFFERENT COUNTRIES WITH ESIM?

International roaming with an eSIM works the same as roaming with a physical SIM. Therefore, if you have roaming activated on your phone number, it will work with your eSIM. To confirm if you have roaming on your account, please contact your nearest Smart showroom or representative.

Q: HOW MANY ESIM CAN MY DEVICE SUPPORT?

The number of downloadable eSIMs depends on the device you are using. Refer to your device settings and community for more information on your device's eSIM compatibility.

Q: WHAT’S THE DIFFERENCE BETWEEN A PHYSICAL SIM AND AN ESIM?

An eSIM is a digital version of the physical SIM card, which identifies your device virtually to deliver a network connection. It’s programmable remotely via software and is built into newer smartphones, meaning you wouldn’t have to go purchase a new SIM card if you wanted to swap phones or wireless carriers.

Q: WHO CAN I CONTACT FOR MORE INFO?

For support, you can contact 1090 or visit your nearest Smart Showroom