How can we help?
Find quick answers to the most common questions, or get in touch with us.
Getting Started
My Account & Sign-In
Billing & Subscription
- How do I cancel my subscription?
- Refund policy — how do I get a refund?
- How does the free trial work — when am I charged?
- I paid but the app still shows a trial
- Can I pause my subscription?
- What payment methods can I use?
- How do I update my payment details?
- How do I restore my purchase?
- What can I read without a subscription?
- Can I get an invoice or receipt?
- Can I restart a cancelled subscription?
- Do you have promo codes or gift cards?
- Will my subscription renew automatically?
- My payment failed or my card was declined
- I think I was charged twice
- I received a gift code. How do I use it?
Reading & Features
- How does tap-to-translate work?
- How do I listen to audio narration?
- How do I change the audio speed?
- How does saving and practicing vocabulary work?
- What is the Story of the Day?
- Can I read offline?
- Where's my library, and is my progress saved?
- How do I turn on dark mode?
- How do I change the text size?
- Can I read on a computer? Is there a web version?